Veritas Kapital Assurance Plc has emerged victorious at the prestigious 2024 Customer Service Excellence Awards, clinching the highly coveted titles of Insurance Brand of the Year and Best Customer Care Insurance CEO of the Year. The gold and diamond awards were presented today, January 10th, 2025, by Customer Service Standard Magazine, in recognition of the company’s exceptional customer engagement and leadership in the insurance sector.
Dr. Adaobi Nwakuche, the Managing Director and CEO of Veritas Kapital Assurance, was honored with the Diamond Award for Outstanding CEO Leadership. Her transformative leadership and focus on enhancing customer service have positioned the company as a leader in the industry.
The Gold Award for Outstanding Customer Engagement was presented to the company, with Mr. Godwin Agbonaye, the Regional Head of Lagos and South, accepting the award on behalf of Dr. Nwakuche. Mr. Arinze Adigwe, the Head of Marketing and Corporate Communications, also took to the stage to collect the Gold Award for Insurance Brand of the Year, further underscoring the company’s strong brand presence and customer-centric approach.
Mr. Abidemi Adesanya, representing the award organizers, praised Veritas Kapital Assurance for its outstanding customer engagement, noting that the company and its leadership emerged as the winners after thorough and meticulous research. He commended the firm for placing customers at the center of its business strategy, which has greatly contributed to its continued success.
In his acceptance speech, Mr. Agbonaye expressed deep gratitude to the organizers for the recognition. He emphasized Veritas Kapital Assurance’s unwavering commitment to customer satisfaction and highlighted the integral role that customer engagement plays in driving the company’s growth and success. He further noted that this award reaffirms their dedication to consistently enhancing their service delivery and products.
This momentous win for Veritas Kapital Assurance not only solidifies its position as an industry leader but also reinforces its dedication to setting new benchmarks in customer service excellence.
