• Contact Us
  • About
  • Advertise
  • Privacy & Policy
Monday, September 1, 2025
  • Login
E3P Motor Insurance
  • Home
  • Insurance
  • Pension
  • Business Unlimited
  • OIL & ENERGY
  • Feature
  • News
  • Home
  • Insurance
  • Pension
  • Business Unlimited
  • OIL & ENERGY
  • Feature
  • News
No Result
View All Result
Business Post
No Result
View All Result
Home Pension

Customer Protection, PenCom Assigns RSA Holders, Retirees As Steering Head

Nwanne Ikemefune by Nwanne Ikemefune
August 4, 2023
in Pension
0 0
0
Customer Protection, PenCom Assigns RSA Holders, Retirees As Steering Head

L-R: Mr. Sola Adeseun, Zonal Head, South West Zonal Office, PenCom, Mr. Oguche Agudah, CEO, PenOp, Mr. Abdulqadir Dahiru, Head Corporate Communications Department, PenCom, Mr. Ikenna Chidi-Ebere, Head Consumer Protection Department, and Olajumoke Akinwa, PenOp, at the event in Lagos.

0
SHARES
42
VIEWS
Share on FacebookShare on TwitterShare on WhatsApp

The National Pension Commission (PenCom), has raised its bar of service to customers to ensure protection of rights and effective service delivery to consumers (retirement savings accounts RSA holders and retirees) with the creation of Consumer Protection Department in keeping with its corporate strategy initiative for 2023 to 2027.

The head of the new department Ikenna Chidi-Ebere said PenCom priority has unfolded itself and consumers were now the focal point and, succinctly he stated, “This creation of CPD was anchored on the fact that the Commission’s new strategic plan prioritises the quality of services rendered to consumers in the pension industry.”

The new man on the CPD block said this while delivering a paper at the 2023 Journalists Conference in Lagos tagged “Enhancing Customer Service in the Pension Industry: PenCom New Strategic Plan”

Chidi-Ebere said by adopting a customer-centric approach, the focus of the industry is on understanding the needs and preferences of contributors and retirees.

What follows after he said, is that the pension services are tailored to meet their expectations effectively. Besides this, he said the CPD would develop and implement a Consumer Protection Framework (CPF) to engender more confidence in the pension industry.

The CPD also has the mandate to develop appropriate industry standards (ISs) to improve service delivery so as to ensure that quality products, services and processes are delivered.

CPD which is a replacement for erstwhile Corporate Responsibility and ServiCom Department, would handle complaints from internal and external stakeholders and develop and implement service charter for the pension industry. With a charge to promote pension literacy, trust and customer satisfaction through transparent and structured complaint resolution that places the CPD as the customer charge d’ affairs in PenCom superintending over its own officers, the CPD has oversight powers at its office, the Commission.

Though the ServiCom department of PenCom has been collapsed into the CPD, it still liaises with ServiCom Office/Presidency Enabling Business Environment Council (PEBEC) on service delivery.

Previous Post

National Pension Assets Climb To N17tr

Next Post

FIRS Boss Makes Case For Hard Choices For Optimal Tax Revenue

Nwanne Ikemefune

Nwanne Ikemefune

Related Posts

PenOp
Pension

Jolted by Global Prevalence of Liver Disease PenOp Hosts Session on Damage, Prevention and Management

August 29, 2025
Preferred PenCom Logo
Pension

PenCom Expresses Concern Over Absence of Balanced Growth in Expansion of Micro Pension Plan

August 29, 2025
PenCom DG, Kogi Governor Make Commitments to Improve Workers And Retirees Welfare
Pension

PenCom DG, Kogi Governor Make Commitments to Improve Workers And Retirees Welfare

August 18, 2025
Next Post
FIRS Boss Makes Case For  Hard Choices For Optimal Tax Revenue

FIRS Boss Makes Case For Hard Choices For Optimal Tax Revenue

Please login to join discussion
NEM INSURANCE NEM INSURANCE NEM INSURANCE
  • Trending
  • Comments
  • Latest
Loss Adjusters Receive Charge To Match Speed Of New Developments

Loss Adjusters Receive Charge To Match Speed Of New Developments

April 27, 2024
tope smart NIA former chairman

Insurance Milestone: A Beacon To Follow

April 3, 2022
Custodian Investment To Acquire 51% Stake In UACN Property

Penetration: Operators Call For Insurance-In-Action

November 2, 2022
NCRIB And Universal In Pictures

NCRIB And Universal In Pictures

May 4, 2024
Reinsurance Rates May Increase Into 2022, But Momentum To Wane: Fitch

Reinsurance Rates May Increase Into 2022, But Momentum To Wane: Fitch

April 13, 2021
ncrib logo

NCRIB Sets The Stage For Adaramola’s Tenure

June 7, 2023
Preferred PenCom Logo

PenCom Board Crafted To Hedge Setback

February 1, 2021
Linkage Assurance Aligns With Brokers For Growth

Linkage Assurance Aligns With Brokers For Growth

December 6, 2021
PTAD Wipes 21,227 Parastatals Pensioners From Payroll

PTAD Wipes 21,227 Parastatals Pensioners From Payroll

January 31, 2021
Preferred PenCom Logo

PenCom Board Back-To-Work Pass, Gets Tick Over

May 4, 2025
Anchor MD Loses Father

Anchor MD Loses Father

2
Regulators Clear Guinea Insurance  For Private Placement

Regulators Clear Guinea Insurance For Private Placement

2
NAICOM Helmsman Thomas Leads African Insurance Supervisory Authorities

NAICOM Inaugurates Discount Rate Committee To Ease Insurance Contracts Under IFRS 17

2
Insurance Mastercard Joe Irukwu Passes On

Insurance Mastercard Joe Irukwu Passes On

2
AIICO Head office

Car Insurance Takes A New Turn With AIICO, ETAP ‘Redefine Partnership’

2
Authenticity Of Motor Policy, Technology Crowns Policyholders Verifying Partners

Authenticity Of Motor Policy, Technology Crowns Policyholders Verifying Partners

2
NAICOM Helmsman Thomas Leads African Insurance Supervisory Authorities

NAICOM Helmsman Thomas Leads African Insurance Supervisory Authorities

2
Ebere Nwoji Makes It Back To Back As 2023 Print Media Reporter

Ebere Nwoji Makes It Back To Back As 2023 Print Media Reporter

2
Loss Adjusters Receive Charge To Match Speed Of New Developments

Loss Adjusters Receive Charge To Match Speed Of New Developments

2
NAICOM Helmsman Thomas Leads African Insurance Supervisory Authorities

Federal Government & NAICOM Working On New Guidelines For Insuring Government Assets

2
SanlamAllianz, Leadway Others Hold IMT 4.0 High

SanlamAllianz, Leadway Others Hold IMT 4.0 High

August 30, 2025
PenOp

Jolted by Global Prevalence of Liver Disease PenOp Hosts Session on Damage, Prevention and Management

August 29, 2025
Preferred PenCom Logo

PenCom Expresses Concern Over Absence of Balanced Growth in Expansion of Micro Pension Plan

August 29, 2025
CAC Pledges Smooth Transition For 12Month Insurance Industry Recapitalization Timeline

CAC Pledges Smooth Transition For 12Month Insurance Industry Recapitalization Timeline

August 27, 2025
West Africa Insurance Market Prepares For Climate Change Risks at Upcoming Nigeria WAICA 2025 Education Confab

West Africa Insurance Market Prepares For Climate Change Risks at Upcoming Nigeria WAICA 2025 Education Confab

August 26, 2025
Buyer Power Grows Ahead of 2026 Reinsurance Renewals

Buyer Power Grows Ahead of 2026 Reinsurance Renewals

August 25, 2025
Financial Stability: Insurance Uniqueness Makes Contribution to Economy And Society Broad, Exceptional

Financial Stability: Insurance Uniqueness Makes Contribution to Economy And Society Broad, Exceptional

August 25, 2025
IMT 4.0 Conference Secures NIA Chairman Speaking Participation

IMT 4.0 Conference Secures NIA Chairman Speaking Participation

August 22, 2025
NAICOM logo

NAICOM Launches Allcomers Enhanced Website For Transparency and Efficiency

August 21, 2025
NAICOM, Nigeria Police Swing Into Action Raid Suspects over Sale of Fake Motor Insurance Policies

NAICOM, Nigeria Police Swing Into Action Raid Suspects over Sale of Fake Motor Insurance Policies

August 20, 2025
ADVERTISEMENT

Recent News

SanlamAllianz, Leadway Others Hold IMT 4.0 High

SanlamAllianz, Leadway Others Hold IMT 4.0 High

August 30, 2025
PenOp

Jolted by Global Prevalence of Liver Disease PenOp Hosts Session on Damage, Prevention and Management

August 29, 2025
Preferred PenCom Logo

PenCom Expresses Concern Over Absence of Balanced Growth in Expansion of Micro Pension Plan

August 29, 2025
CAC Pledges Smooth Transition For 12Month Insurance Industry Recapitalization Timeline

CAC Pledges Smooth Transition For 12Month Insurance Industry Recapitalization Timeline

August 27, 2025
West Africa Insurance Market Prepares For Climate Change Risks at Upcoming Nigeria WAICA 2025 Education Confab

West Africa Insurance Market Prepares For Climate Change Risks at Upcoming Nigeria WAICA 2025 Education Confab

August 26, 2025
Buyer Power Grows Ahead of 2026 Reinsurance Renewals

Buyer Power Grows Ahead of 2026 Reinsurance Renewals

August 25, 2025
Financial Stability: Insurance Uniqueness Makes Contribution to Economy And Society Broad, Exceptional

Financial Stability: Insurance Uniqueness Makes Contribution to Economy And Society Broad, Exceptional

August 25, 2025
IMT 4.0 Conference Secures NIA Chairman Speaking Participation

IMT 4.0 Conference Secures NIA Chairman Speaking Participation

August 22, 2025
NAICOM logo

NAICOM Launches Allcomers Enhanced Website For Transparency and Efficiency

August 21, 2025
NAICOM, Nigeria Police Swing Into Action Raid Suspects over Sale of Fake Motor Insurance Policies

NAICOM, Nigeria Police Swing Into Action Raid Suspects over Sale of Fake Motor Insurance Policies

August 20, 2025
NAICOM Driven Insurance Sector Reform Gets SEC Revolving Endorsement

NAICOM Driven Insurance Sector Reform Gets SEC Revolving Endorsement

August 19, 2025
PenCom DG, Kogi Governor Make Commitments to Improve Workers And Retirees Welfare

PenCom DG, Kogi Governor Make Commitments to Improve Workers And Retirees Welfare

August 18, 2025
Public Sector Urged to Check IFRS 17 Scope After FRAB Changes

Public Sector Urged to Check IFRS 17 Scope After FRAB Changes

August 15, 2025
12 Month Recapitalisation, Risk Based Capital Race  on NIIRA 2025 Commences With Clear Avoidable, More Expectations

12 Month Recapitalisation, Risk Based Capital Race on NIIRA 2025 Commences With Clear Avoidable, More Expectations

August 15, 2025
NEM Insurance NEM Insurance NEM Insurance
Business Post

We connect brands with buyers and sellers of insurance, pension and also project insurance and allied Businesses to the trending generation. We help the various public to adapt to the constant changes as it would impact, and also enable advertisers to connect, engage and target opportunities on line , in print and in person.

Browse by Category

  • Business Unlimited
  • Feature
  • Insurance
  • News
  • OIL & ENERGY
  • Pension
  • Travel
  • Uncategorized

Recent News

SanlamAllianz, Leadway Others Hold IMT 4.0 High

SanlamAllianz, Leadway Others Hold IMT 4.0 High

August 30, 2025
PenOp

Jolted by Global Prevalence of Liver Disease PenOp Hosts Session on Damage, Prevention and Management

August 29, 2025
  • About
  • Advertise
  • Privacy & Policy
  • Contact

© 2023 BusinessPost

No Result
View All Result
  • Home
  • Insurance
  • Business Unlimited
  • OIL & ENERGY
  • Feature
  • News
  • Contact Us
  • About
  • Advertise
  • Privacy & Policy

© 2023 BusinessPost

Welcome Back!

Login to your account below

Forgotten Password?

Create New Account!

Fill the forms bellow to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In