The Managing Director, Universal Insurance Plc, Jeff Duru, says the firm has taken firm strides on two fronts, to digitise all its personal line products, allowing customers to purchase insurance products seamlessly through its online platforms without physical interaction with staff, and also introduced fast claims service.
“We are also the first insurance company to introduce fast claims service, and others are now learning from us. We are receiving positive feedback from users adopting digital fast claims solutions for online surveys.
“Artificial Intelligence is another area we are championing. Once we conclude the recapitalisation process, we will launch our AI-driven platform, which will be a major development for the industry,” he added.
Duru made these disclosures when executives of Nigerian Association of Insurance and Pension Editors NAIPE paid a courtesy visit to the company in Lagos. He made a firm pledge to build on the existing mutual benefits relationship between the two bodies and alluded that the previous made briefed him on the relationship that under his watch, “That legacy he created is one we will continue to uphold and ensure it never declines.”
He said: “My predecessor, Mr. Ben Ujoatuonu, created this valuable relationship with NAIPE. When I joined the company, he explained to me the nature of the relationship the company has with the media. We will continue to strengthen the relationship to keep the flag flying. Whoever succeeds me will also inherit and sustain that legacy to ensure mutual success for both organisations.”
On the company he said, “My team members have worked assiduously and creatively. We work together to ensure that this relationship continues beyond all of us, for the benefit of our organisations.”
He expressed confidence that Universal Insurance would emerge stronger and better positioned after the exercise. “At the end of the recapitalisation exercise, Universal Insurance will become significantly bigger in every respect. The beauty of recapitalisation is that it strengthens capacity, enabling companies to expand operations and venture into new areas aligned with the board’s strategic vision,” he said.
